Return Policy

Return & Refund Policy

We want you to be completely satisfied with your AB1Supply purchase.

Return Period:
Returns must be initiated within 20 days of delivery.

Eligibility:
Items must be unused, in their original packaging, and in resalable condition. A copy of the purchase order or invoice must accompany each return.

Non-Returnable Items:
Some products cannot be returned due to safety or contractual restrictions, including:

• Food, perishable, or medical consumables

• Custom, special-order, or built-to-spec products

• Opened cleaning chemicals or PPE

• Items identified as “Non-Returnable” on the product page

Return Authorization:
Contact support@ab1supply.com before returning any merchandise to obtain a Return Authorization (RA) number. Unauthorized returns may be refused.

Restocking Fees:
Accepted returns may be subject to a restocking fee of up to 30% of the purchase price, depending on the manufacturer's return policy and the condition of the returned merchandise. Any applicable restocking fee will be communicated during the Return Authorization process before the return is approved.

Customers are responsible for return shipping costs unless the return is the result of an AB1Supply error or a defective product covered under warranty.

Refunds:
Approved refunds will be credited to the original payment method within 5–10 business days after inspection. Shipping costs are non-refundable.

Defective or Incorrect Items:
If you receive an incorrect or defective product, please notify us within 5 business days of delivery to arrange replacement or credit at no additional charge.

Assistance:
Email support@ab1supply.com or call (855) 522-1787 for all return authorizations or questions.